2024 Services
Through our network, we curate the highest quality of in-home providers. Our goal is to offer members a comprehensive range of services that meet all of their aging-in-place needs.
Our 2024 Benefit Service Offerings
Click on each service to learn more.
2024 enhancements
Click on each service to learn more.
Companionship
Supporting the Plan’s members with general companionship activities including…
- Social engagement
- Games
- Crafts
- Outdoor excursions
- Supervision for safety due to cognitive impairment
- In-person and virtual options
Homemaker or Chores Support
Supporting the Plan’s members with help around the home through support that includes
- Assessing the Health Plan’s Member’s residential environment
- Preparing and serving meals
- Changing and making the member’s bed and managing linens and laundry
- Cleaning specific rooms of the home (e.g. kitchen, bedroom, bathroom, etc.)
Personal Care
All homemaker tasks, plus assistance with ADLs such as
- Bathing, dressing, feeding, transferring, ambulation, and toileting
Assistance with IADLs such as
- Transportation, errands, and grocery shopping
- Medication adherence
Handyman Services
In-home evaluation and installation of any of the following safety devices by a qualified professional
- Lever handle sink faucets
- Handheld shower
- Raised toilet seat
- Non-slip stair treads
- Bathroom grab bar
- Window air conditioner
Pest Control
- General insect treatment
- Rodent infestation treatment
- Pest control deep cleaning
Rides to Medical and Non-Medical Locations
Supporting the Plan’s members with rides to and from appointments through services such as
- One-way rideshare ride
- Medical sedan ride
- Wheelchair van ride
Grocery, Pantry, Home Essentials Bundles
Standard Grocery Bundle
- Assortment of Meat, Dairy, Produce and Pantry items
- Water, Assorted Juices, Eggs, Milk, Butter, Assorted Produce, Chicken Breast, Ground Turkey, Rice, Bread and Hot and Cold Breakfast Cereals
Pantry Only Bundle
- No Refrigeration, Assortment of Shelf Stable Pantry Items
- Canned Soup, Canned Vegetables, Sugar, Flour, Pasta, Bread, Rice, Olive Oil, Standard Condiments, Hot and Cold Breakfast Cereal, Peanut Butter, Jelly, Shelf Stable Milk
Home Essential Bundle #1 (Laundry Standard)
- Laundry Detergent, Fabric Softener, Dryer Sheets, Stain Remover, Bleach, Disinfectant Spray and Wipes, All-Purpose Cleaner, Dish Detergent, Trash Bags
Home Essential Bundle #2 (Laundry Sensitive )
- Free & Gentle Laundry Detergent, Free & Clear Fabric Softener, Free and Clear Dryer Sheets, Stain Remover, Bleach, Disinfectant Spray and Wipes, All-Purpose Cleaner, Dish Detergent, Trash Bags
Home Essential Bundle #3 (Bath & Paper Products)
- Paper Towels, Toilet Paper, Paper Plates, Plastic Utensils, Shampoo, Conditioner, Razors, Bodywash, Shaving Cream, Skin Lotion, Tissues, Hand Soap
Nutritional Partnerships
In addition to the curated grocery bundle options, The Helper Bees partners with the following grocery and meal vendors for a variety of options to provide members access to healthy food.
InstaCart Fresh Funds:
- Fresh Funds is an Instacart program that allows plans to fund category-specific stipends, like fresh and frozen produce
- Fresh Funds recipients can redeem via a digital code and shop for eligible categories on Instacart
Meals on Wheels:
- One week of 10 meals delivered to the home with an option to add a “More than a Meal” check-in service
BeWell Nutritional Programs:
- Consultation with Registered Dietician
- Kick-start pantry kit
- Monthly grocery delivery/meal delivery options with support and Registered Dietician consult
Virtual Exercise Programs
- Access to a broad range of virtual, small-group exercise classes with themes such as yoga & chair yoga, mindfulness, balance, core strength, and stretching
- Initial member assessment to establish baselines with follow-up assessments every two months.
- Access to “community classes” where members can bring a friend
- Strength bands and water bottles sent to the member’s home
- Classes can be structured as an ongoing membership or as individual, a la carte sessions
Home Assistance Items
General Household Items
- Reacher/grabber, non-slip mats, glasses case, magnifiers & low-vison aids
- Cooking utensils, storage containers, kitchen
- Scale, thermometer, pill splitter, medication organizer, pulse oximeter, blood pressure cuff, first aid kit, face masks, hand sanitizer
- Bottle of spray for common household insects, mouse traps
- Draft blocker, step stools
General Assistive Devices
- Air purifier, ionizer, evaporated air cooler, dehumidifier, humidifier
- Assorted bedding, sheets, comforter, blankets, scale, adult unisex bibs, pillows, mattress pad
- Bed safety & assisting rails, overbed tables, disposable wipes or washcloths for adults, bed pans, bedside commode, urinals, toilet safety frames
- Walking cane, cane accessories
Errands
Supporting the Plan’s members with a range of errands to the home that include
- Basic, no purchase errand
- Household items bundle delivery errands
- Snow removal errand
- Yard maintenance errand
In-Home Dental Services
- Mobile equipment – digital x-ray units, custom dental chairs, wheeled dental units, and portable operatory units – make it possible to thoroughly diagnose and perform dental treatment in different living environments
- Services include exams, cleanings, fillings, x- rays, crowns, dentures, bridges, extractions, root canals, night guards, hygiene therapy and other dental procedures as clinically necessary
Virtual Physical Therapy
In-home treatment for all musculoskeletal issues, from head to toe
- Member is paired with a physical therapist, who creates a program customized to each member
- The program adjusts as each member progresses, with check-ins, coaching, advice, and chat available anytime.
- All exercises can be done at home through a tablet with motion sensors that guide each member flawlessly through every stretch and bend.
- Members can access a library of information with insights, advice, and tips
New benefits being added to the program scope for 2024
Technology Support
Spending time with members in their homes, focused on common household technology projects, including
- Log in and navigation of the Plan’s portals, apps, custom content
- Setup and management of smartphones, tablets, computers, laptops, printers, watches, and mobile apps
- Organization, setup and troubleshooting of household Wi-Fi
- Management of digital photos
- Operation of “smart” household devices such as TVs, thermostats, security systems, and kitchen appliances
Maid Services
Supporting the Plan’s members with help around the home that includes…
- Light housekeeping
- Standard house cleaning
- Deep house cleaning
Caregiver Support Services
Providing resources to help family caregivers better support members at home with services including
- Training modules
- Diverse range of support resources from vetted / credentialed providers
VR-Based support and training toolsIn-home respite and caregiver relief services
Financial Management
- Account Manager receives and reviews bills for errors and consistency
- All bills paid timely and correctly on member’s behalf from the member’s account
- Past activity available through portal and paper statements
- Monthly statement shows budgeted spend vs. actual spend. Also presents dates, amount, bill copies and manner of each payment
- No computer required; process can be managed via phone, tablet or computer
Advanced Care Planning
- Comprehensive healthcare planning process led by a skilled facilitator
- Neutral 3rd party helps facilitate important conversations around medical care options while sharing preferences with loved ones and care teams
- Structured and supportive workflow for building Advanced Care Plans that support the member’s goals and values
- Connection to needed social support services
- Can help capture Wellness and Health Planning requirement data for VBID administration
Cognitive Screening and Coaching
- Users complete baseline neuropsychological assessment using FDA-registered technology assessment
- Technology measures user’s responses, response time, and eye movement
- Users meet with a physician to discuss their scores, cognitive status, and next steps
- Each patient is matched with a personal health coach to work with for the duration of the program. Through video conferences and asynchronous chat, coaches help participants improve their brain health by working on a range of lifestyle domains
- Coaches work with users on modifiable risk factors and other cognitive needs
- Users retest at a specified cadence. Coaches modify plans as needed
Virtual Leisure and Travel
Includes virtual companionship, virtual travel, virtual classes, and events. This service is provided by Loop.
Loop enriches the lives of seniors globally, connecting them through engaging virtual classes, events, and content, creating unparalleled emotional bonds and easing the pain of social isolation; building a community one human being at a time.
Workflows
Fall-Risk Prevention Workflow
72 Hour Post-Acute Support Benefit
Care Concierge Program Case Study
Complex workflows into the home that engage multi-disciplinary teams
COPD Impairment Workflow
Congestive Heart Failure Workflow
Cognitive Impairment Workflow
Social Support Services